Investigate. Identify. Impact.

“If you define the problem correctly, you almost have the solution’, – Steve Jobs According to Forbes April 2022, Learning and Development has become a competitive differentiator for an organisation’s success. To stay effective, L&D professionals need to be a strategic learning business partner and create programming that IMPACTS learners and business needs.

In this practical session, explore processes, tools and techniques to conduct a needs assessment that will uncover the real issues and not just the symptoms of the problem, to design solutions that will add measurable value and IMPACT real business objectives.

Carolyn Shaw

Head of Talent Australasia, JELD-WEN

Carolyn Shaw is a self-confessed ex-finance geek turned talent management executive. As Head of Talent for a multi-national building materials group, she helps organisations lift premier performing cultures and people capability through talent management programs, leadership development and engagement strategies.

With over 20 years’ experience at the intersection of finance, customer operations, systems implementation, learning and development, and talent management, Carolyn brings a unique commercial perspective to the programs that she designs and delivers to make real impact to business objectives.

Carolyn has been an honoured recipient of numerous educational and leadership awards, including City of Gold Coast International Women's Day Awards, MacPherson Community Achiever Award, and Toastmaster of the Year QLD, NNSW, NT and PNG.